• If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative/consultant from the Research Analyst Department who is your point of contact. You can discuss with him/her, and be rest assured that your complaint will be resolved on best efforts within 7 to 10 working days.
• You can also email or talk to the representative/consultant via telephone. The contact number is 7080342666.
• Alternatively, you can send us a complaint in writing or via email at armando.bhw@gmail.com.
• We will try to resolve your complaint within 7 to 10 working days. The first step is for us to be clear about the nature of your complaint and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
• If you are still not satisfied with the response or the handling of your complaint by our representative/consultant, you can escalate the matter by writing an email to Mr. Birendra Kumar Pnandey, Designation - Research Analyst, at armando.bhw@gmail.com with complete details. Mr. Birendra Kumar Pandey will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
• If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator - The Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web-based complaints redressal system 'SCORES'. The link to the platform is: https://scores.gov.in/scores
  /complaintRegister.html#
• If your complaint is not resolved on the SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is: https://smartodr.in/login

Address of offices of SEBI

Head Office(HO)

SEBI Bhavan BKC

• Address: Plot No. C4-A, 'G' Block Bandra-Kurla Complex, Bandra (East), Mumbai - 400051, Maharashtra
• Tel:+91-22-26449000 / 40459000
• Fax:+91-22-26449019-22 / 40459019-22
• Toll Free Investor Helpline:1800 22 7575