Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation |
Contact Person Name |
Address where the physical address location |
Contact No. |
Email-ID |
Working hours when complainant can call |
| Customer Care |
Virendra Pandey |
T-16, SILICON SHOPPERS, UDHNA TEEN RASTA, UDHNA, SURAT-394210 |
+91 7080342666 |
armando.bhw@gmail.com |
10 A.M to 7 P.M |
| Head of Customer Care |
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| Compliance Officer |
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| CEO |
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| Principal Officer |
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- The above mentioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: -
https://www.bseindia.com/markets
/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
- We aim to resolve all grievances within 21 working days from the date of receipt.
- If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
- SCORES Portal: scores.sebi.gov.in.
- In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
- ODR Portal: smartodr.in.