Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of Designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Virendra Pandey T-16, SILICON SHOPPERS, UDHNA TEEN RASTA, UDHNA, SURAT-394210 +91 7080342666 armando.bhw@gmail.com 10 A.M to 7 P.M
Head of Customer Care Rishabh Sahu E-3652 Rajajipuram Lucknow 226017 +91 9519824398 vpcapitalresearchpvtltd@gmail.com -
Compliance Officer Khushal Patil Patil, 217-TRIKM NAGAR, DINDOLI, Udhana, UDHANA YARD, Surat City, Surat, Gujarat - 394210 +91 8460888805 khushalpatil9737@gmail.com -
CEO & Principal Officer Virendra Pandey T-16, SILICON SHOPPERS, UDHNA TEEN RASTA, UDHNA, SURAT-394210 +91 7080342666 armando.bhw@gmail.com -
  • The above mentioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: - https://www.bseindia.com/markets
    /MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
  • We aim to resolve all grievances within 21 working days from the date of receipt.
  • If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
  • SCORES Portal: scores.sebi.gov.in.
  • In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
  • ODR Portal: smartodr.in.